JOB SUMMARY

Perform a variety of duties relative to operation of the facility’s emergency response notification system, communications and paging systems. Reception duties include direction and information services provided to residents, associates and visitors in a fast paced environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Security Systems:

  • Maintain complete working knowledge and competency in the performance of all emergency procedures/codes.
  • Respond to, and document all, emergency codes according to facility and departmental policies and procedures.
  • Responsible for primary and immediate notification of all emergency responders (Fire, Rescue, Nursing, etc.)
  • Responsible for making emergency and general announcements throughout the facility via the public address system.

Facility Calls:

  • Answer all incoming phone calls promptly and politely.
  • Performs the functions of a central answering call center for all entities / facilities.
  • Direct call to the appropriate person for response and/or take full information for messages.
  • Know answering service policies and procedures.
  • Respond to calls in a courteous/helpful manner within a reasonable amount of time, using greeting according to department standard.
  • Maintain confidentiality with each call.
  • Project a professional image at all times.

Reception:

  • Be familiar with all areas of the complex and provide accurate directions.
  • Register and direct all visitors to appropriate person or location.
  • Maintain a positive, friendly, and professional relationship with others during phone or in person communications.

Paging:

  • Page staff, residents and others as directed, projecting a calm and professional image during announcements.
  • Use discretion to keep pages and public address announcements within procedural guidelines.
  • Minimize disturbances of residents as much as possible.
  • Page digital and text pagers.

Clerical:

  • Maintain department records
  • Check accuracy of listings.
  • Maintain organization of records.
  • Perform miscellaneous typing assignments and other duties as assigned.
  • Maintain a work log for all assignments for others according to department standards.

Miscellaneous:

  • Dress appropriately. Fleece type clothing, sweat wear, knit wears, and/or denim jeans or skirts are not acceptable.
  • Attend mandatory meetings and in service programs provided by the facility.
  • Actively participate in department meetings.
  • Work closely with peers; convey helpful and professional image. Help peers whenever possible. Recognize and communicate needed information.
  • Perform duties dependent upon specific shift worked.
  • Cooperate in a helpful manner with other departments and staff.
  • Recognize opportunities and willingly assist other departments, within the parameters of own job and available time.
  • Document pertinent facility incidents/information for possible future reference.
  • Accept and complete assignments as delegated.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively to residents, before groups of customers or employees within the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

There are no certificates, licenses, or registrations required for this job.

OTHER QUALIFICATIONS

Telephone console or multi-line experience is helpful.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to risk of electrical shock. The noise level in the work environment is usually moderate. Temperatures may vary within the department.

 

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